Frequently Asked Questions

Who is Enviro-Tote?

Enviro-Tote was started in 1990 to replace the amount of paper and plastic bags being used in college bookstores. We carried only natural cotton (no dyes or bleaches) at the time. As we have grown over time, we have added other materials including colored cottons, Bottle Bag™ (made from recycled plastic) and organic cotton. Learn more about us!

Why should I buy from Enviro-Tote?

·  Every Enviro-Tote Bag Means Quality

·  American Made

·  Work Directly with the Manufactuer

·  Member / Licensee of the Fair Labor Association

·  Enviro-Tote Manufactures with the Least Impact on the Environment

·  On Time Shipments

What does it mean to be American Made?

All of our bags are cut, printed, and stitched in New Hampshire. In addition, many of our materials are domestically sourced as well.

We take pride in our bags being Made in the USA.

 

Ordering

How do I place an order?

  • Select your bag style from the individual products page 
  • Choose your material, handle color, handle length, and print if applicable.
  • Upload art using the “Browse” tool if we are printing your bags
  • Enter Order quantity
  • Add to cart 
  • Proceed to check out
  • Register to create an online account if you are new or a returning customer. Registering allows you to place reorders easily!
  • Confirm billing info, shipping info, ship method and payment info.
  • Review order & Submit for processing!
  • Once your order is processed by customer service, we will reach out to you with a sales order and digital art proof via email for your final approval. It is VERY IMPORTANT that you review any and all order details, as well as the digital art proof! If any changes are to be made, this would be the time before the order goes to production.
  • Approve the order, art proof, and ship date and you're done!

Any questions please call 1-800-Tote-Bag and our Customer Service team would be happy to help.

 

What is the lead time on orders?

We are currently at a 6 week lead time for printed totes and 4 weeks for unprinted totes. Rush Shipping options are available. If you have an event and need to get your bags quicker, please call us and we will see what we can do!

What is the minimum order?

50 is our minimum order quantity for both printed and unprinted bags.

Can I order a sample?

We offer two types of sampling. A paper proof is a digtal sample of your artwork place on your bag, which is emailed to you. We also offer a pre-production proof. This is sent as a printed bag. The charge for this is $25 for one color per printed side, plus $5 for each additional ink color, plus any art and screen charges. If any changes are made after the pre-production proof, additional charges may apply.

Can I order just one?

No- but you can order as little as one bag from any of our online customers.

 

Art

What type of files do I send?

For screen printing, we need editable vector artwork, usually in the .ai, .eps, or .pdf format. For heat transfers and other printing methods, we can accept .jpg or .psd at high resolutions. For more information visit our Art Specs page.

What does "vector" mean?

Vector graphics are composed of paths with a start and end point, with other points, curves, and angles along the way. The path can be a line, square, triangle, or other shapes. These paths (shapes) can create simple outlines, or complex designs. Because vector images are not made up of pixels, they can be scaled easily without losing resolution.

What is the imprint area?

All bags have a suggested imprint area. For screen printing, the design needs to fit within a 15" x 16" area, or a jumbo print can be up to 16" x 19".

What are the different methods you can print?

We can screen print, heat transfer, and direct to garment print on all our materials. On our white Bottle Bag™ material, we can also offer dye-sublimination

Do you use four color process prints?

No, we do not use four color process. We spot print ink colors using the Pantone Color Matching System. 

Do all the bags need the same art design or ink color?

Each order of bags needs to meet the minimum order of 50 bags per design / style. However, the same design can be printed on different like materials with an extra charge (i.e. white ink design on red, purple, and black 10 oz material). If you wish to have the same design in a different color on the same bag (natural bag with same design in red, purple, or black ink), you may qualify for a discount. Please contact us for details and pricing about your specific requests.

Can I personalize a bag?

No. We do not personalize individual bags.

 

Totes & Materials

Can I get a specific color material?

We can get custom colored material if you meet the specific quantity minimums. Contact a customer service rep for more information on custom fabric.

Can I get longer handles?

Yes. All the standard 13" handles can be easily upgraded to 25" handles. Additional length handles are available upon request.

Can I get a different custom size bag?

Yes. If you need a specific bag size, work with our sales team to customize your order. 100 piece minimum applies.

What extras can I get?

We offer a variety of closures, including panel and non panel zippers, snap closures, and hook and loop closures. Add an interior or exterior pocket to almost any bag. If you are interested in the options, please contact us for more information.

Where are your materials made?

Most of our materials are sourced domestically. Our organic, recycled, and 10 oz natural cottons are grown and woven in the USA. Our Bottle Bag™ fabric is also made domestically. We are currently searching for a domestic source for our additional fabrics.

 

Shipping

How much is shipping?

For orders that are not rush, we ship UPS Ground. Please call us for a quote.

Where do you ship from?

All of our items are shipped from Londonderry, NH.

Do you drop ship?

Yes. There is a minimum of 50 bags per location, and a fee of $2.00 per location.

What is your over/under policy?

We reserve the right to ship over/under 5% of the order quantity, and bill accordingly. For quality control purposes, we cut, print, and stitch up to an additional 5% of your order. These "over-runs" are shipped to you if they pass our quality control.

 

Payment Options

What are your terms and payment options?

New customers will need to pre-pay the first order with a check, debit or credit card, or bank transfer. We accept Mastercard, Visa, Discover, and American Express. For returning customers, please contact Customer Service or your sales representative for to discuss payment terms.

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